Support
We read every email.
Stuck, confused, or something looks wrong? Write to support@rackhut.app and a person replies.
Helps us fix it faster: your iPhone model, your iOS version, and what you tapped just before it happened. A screenshot is gold. Never send anything with a buyer's name or address in it.
New to RackHut? How RackHut works walks through every feature in plain words: bringing your Vinted shop in, the screenshot trick for sales, To ship, finding things, Money and tax, backups.
Quick answers
- Where's my data? On your phone, and in your own iCloud Drive if backups are on. More → Your data → iCloud backup.
- My items are gone after a new phone. Open RackHut, go to More → Your data → Restore from iCloud, and pick the backup from your old phone. Both phones need to be signed into the same iCloud.
- The scan didn't read my screenshot. Usually that means you screenshotted the orders list or your balance instead of the order itself. Open the page for that one order, screenshot that, and try again. Or tap Mark sold by hand and type what the buyer paid.
- How do I get my Vinted data file? In the Vinted app: your profile → Settings → Privacy settings → Manage account data → Request data. Save the file Vinted emails you to Files, then in RackHut: More → Your data → Bring my shop in.
- Pro isn't showing after I paid. Open the Pro screen (the tax card on Money, or Print label sheet in More) and tap Restore purchases. Purchases are tied to your Apple account.
- Android? Not yet. Join the list.
Refunds and subscriptions
Pro is bought through Apple. Manage or cancel it in Settings → your name → Subscriptions on your iPhone. Refund requests go through Apple at reportaproblem.apple.com. Cancelling never locks your data.
RackHut is independent and isn't affiliated with Vinted.